Refunds & Returns
Last updated September 22, 2026.
Start by contacting us
Email theteam@myhomefitness.asia with your order number and the reason for the request before sending anything back. We will provide the applicable return address and instructions. The administration address is not a return depot.
Change-of-mind returns
Our store policy allows an eligible product to be returned within 15 days of purchase when it is unused, in its original packaging and accompanied by proof of purchase from this website. The customer pays tracked return postage for a change-of-mind return. We cannot accept a return bought from another retailer.
Once the accepted return is received and checked, we will issue the approved refund to the original payment method. Bank and payment-provider processing times may apply.
Faulty, damaged, incorrect or missing goods
Contact us promptly if a product arrives faulty, damaged, incomplete, is not what you ordered, or does not arrive. Include the order number and enough information for us to assess the issue. Where required by Singapore consumer law, we will provide the applicable remedy and cover reasonable return arrangements.
Cancellations
Ask us as soon as possible if you need to cancel. We can cancel an order that has not entered dispatch processing. If dispatch has started, the return conditions above apply.
Your statutory rights
This change-of-mind policy is offered by the store. It does not exclude, restrict or replace remedies that cannot lawfully be excluded under Singapore law, including the Consumer Protection (Fair Trading) Act 2003 and the Sale of Goods Act 1979.